FREQUENTLY ASKED QUESTIONS



  • Q: What are your delivery charges? A: Only £4.99 for orders of delicious MARLENKA products under £35 and free fully traceable next day delivery and a big thank you from us for orders over £35.
  • Q: I'm not going to be in to receive my MARLENKA cake... A: Then let us know where it can be left (e.g. in the porch, with a neighbour etc.) and we will pass this information onto the driver.
    • Q: How much is the cake delivery in Edinburgh? A: It's FREE same or next day delivery to the postal addresses within Edinburgh City on all online orders(min. £10 applies)! Simply enter discount code 'EDI' upon checkout to receive a complimentary FREEdelivery.
      • Q: Are delivery cost per item? A: No, our delivery cost is per address.
        • Q: How do you deliver MARLENKA cakes? A: UK mainland deliveries are by UK Mail courier (fully traceable Next Day Delivery) at www.ukmail.com
        • Q: Are the MARLENKA cakes really all natural? A: Absolutely yes! Also they are completely free of any artificial flavourings, colourings, preservatives or GM ingredients and only the best  quality and carefully selected the finest natural ingredients are used for our cakes. 
          • Contains also NO Alcohol or Animal Fat
          • Q: How big are your MARLENKA cakes? A: Our honey cake MARLENKA dimensions are 220x225x65 mm square, weight 800g per cake.
            • Q: What is the shelf-life of MARLENKA cakes? A: This is quite unique, while there are no artificial preservatives or modifiers it still has got a shelf life of up to 90 days at room temperature up to 24 degrees C, thanks to special packaging and honey, which works as the natural preservative.
              • Q: Have you got any special offers or discounts? A: Yes, from time to time we may have some special offer on, so please check our FB or Twitter account regularly. Also we offer great discounts and even free delivery for larger cake orders or to the trade customers!
              • Q: Are MARLENKA cakes siuitable for vegetarians? A: Yes, all our products are suitable for vegetarians.
                • Q: Can I freeze my MARLENKA cake? A: Yes, all MARLENKA cakes are suitable for home freezing.
                  • Q: What is the best way to contact you? A: MARLENKA Support Team is always here, happy to help you. We will listen to your feedback and act upon it every day with our outstanding 24/7 support. Please call directly to one of our UK Edinburgh's offices either to 0131 564 0694 or London office at 0203 637 3142, alternatively chat through our website or send an e-mail to info@marlenka.uk

                   

                  Have you got any questions or queries? Please get in touch via the simple form below