Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which MARLENKA Enterprises (“we/us”) makes this website (“MARLENKA Website”) available to you and on which we supply and deliver MARLENKA® cakes and other associated products (“the Services”). You can access our Services via the MARLENKA Website, email or by telephone.

“The Contract” means any contract between us and you for the sale and purchase of the Goods, incorporating these Terms and Conditions; ‘the Goods’ means any goods agreed in the Contract to be supplied to you by us (including any part or parts of them).

This legal notice applies to the entire contents of this website and to any correspondence between us and you. Please read these terms and conditions carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to purchase from us.

    1. The Seller

    • 1.1 Welcome to the MARLENKA Website. This site is owned and operated by MARLENKA Enterprises.
    • 1.2 If you want to ask us anything about these terms and conditions or have any comments on or complaints about our website, please call us on +44 (0) 131 564 0694 or email us at info@marlenka.co.uk.

    2. Order Processing and Payment

    • 2.1 A minimum of 1 working day is required for all orders subject to prior written agreement.
    • 2.2 All orders will be acknowledged but are subject to availability of products and acceptance of your order. We will not consider ourselves bound by a contract with you until:
      • 2.2.1 for orders with a value stated as part of the Services of £500.00 or less, we have issued an email acknowledging your order and payment has been taken or received by us, whichever is later;
      • 2.2.2 for orders with a value stated as part of the Services of over £500.00, we have also given you written confirmation of acceptance of your order in addition to the conditions set out in clause 2.2.1.
    • 2.3 Payments by credit card or debit card will normally be debited within 24 hours.
    • 2.4 Payment may be made by credit card, debit card, bank transfer or cheque. No payment shall be deemed to have been received until we have received cleared funds.
    • 2.5 You shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
    • 2.6 In the event that payment is not received by us by the due date, we shall be entitled to suspend all other deliveries until payment is received and/or repudiate the Contract. In such event, we shall be entitled to sell any Goods in its possession and you shall indemnify us for any loss thereby.
    • 2.7 If you fail to pay us any sum due pursuant to the Contract you will be liable to pay interest to us on such sum from the due date for payment at the annual rate of 2% above the base lending rate from time to time of HSBC Bank Plc, accruing on a daily basis until payment is made, whether before or after any judgment.
    • 2.8 All payments payable to us under the Contract shall become due immediately upon termination of the Contract despite any other provision.
    • 2.9 You will be liable for all costs incurred by us in the recovery of debts not paid by the due date.

    3. MARLENKA® Products

    • 3.1 All illustrations and descriptions displayed on the MARLENKA website or distributed by email, brochure or in any other way are for guidance purposes only and will not form part of the Contract.
    • 3.2 We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice. We reserve the right to substitute some or all of the contents or packaging with an item of equal or greater value without notice.
    • 3.3 Product ingredients include eggs, flour, milk and butter may contain traces of nuts. Please call our customer helpline at the number given above if you wish to enquire about product ingredients before ordering.

    4. Prices

    • 4.1 Delivery charges on the Delivery page are indicative only and we reserve the right to charge the actual cost of delivery without notice.

    5. Delivery

    • 5.1 We deliver to any postal address in the United Kingdom mainland. Delivery to Northern Ireland, the Isle of Wight and the Scottish Isles, Channel Islands and the Isle of Man may require additional postage. We do not deliver to the Republic of Ireland or to any other country outside the United Kingdom.
    • 5.2 Our delivery service is not available on Saturdays, Sundays, UK public holidays or for two days after a public holiday. We may be able to deliver on Saturdays upon special request, for which there will be a charge in addition to our standard delivery charges. Where orders have been placed for delivery on any of these dates we will endeavour to deliver within 3 working days after the date requested.
    • 5.3 If products are damaged in transit, the maximum amount payable in respect of these products will be limited to the price of the products damaged. See further clause 5.4 below.
    • 5.4 Subject to the other provisions of these Terms and Conditions we will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the Contract unless such delay exceeds 30 days.
    • 5.5 Delivery notes must be checked and signed by you or on your behalf at the time of delivery.
    • 5.6 It shall be your duty to examine the Goods upon delivery to ensure that the delivery is complete and that the Goods have not been damaged in transit.
    • 5.7 If for any reason you will not accept delivery of any of the Goods when they are ready for delivery, or we are unable to deliver the Goods on time because you have not provided appropriate address details, documents, instructions, licences or authorisations or The Consignment will be returned to the Sender after 5 working days from the due date of delivery (if further delivery instructions are not received):
      • 5.7.1 risk in the Goods will pass to you (including for loss or damage caused by any negligence by us);
      • 5.7.2.  you will be solely liable for all related return costs and expenses (including UK Mail Return to Sender Charges and a mandatory insurance charge of £23.24 per Consignment).
      • 5.7.3 the Goods will be deemed to have been delivered; and
      • 5.7.4 we may store the Goods until delivery whereupon you will be liable for all related costs and expenses (including without limitation storage and insurance).
    • 5.8 If you properly reject any of the Goods which are not in accordance with the Contract you shall nonetheless pay the full price for such Goods unless: (i) you give written notice of rejection to us within three working days of delivery; and (ii) you return such Goods to us at your own cost with our prior consent within five working days of delivery.
    • 5.9 We shall not be liable whatsoever if you fail to give such notice of damage or non-delivery and any such damage to the goods shall be deemed to have occurred after transit or delivery, unless the contrary is proven by you.
    • 5.10 You are required to enter full and accurate details, including the name, address and postcode, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
    • 5.11 Deliveries to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. Deliveries cannot be made to PO Box addresses. All deliveries made to hospitals must include the ward name or number in the relevant address field.

    6. Force Majeure

    • 6.1 Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

    7. Cancellation

    • 7.1 Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call +44 (0) 131 564 0694.
    • 7.2 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

    8. Assignment

    • 8.1 You will not be entitled to assign the Contract or any part of it without our prior written consent.
    • 8.2 We may assign or subcontract the Contract or any part of it to any person, firm or company.

    9. Title and Risk

    • 9.1 The Goods are at your risk from the time of delivery.
    • 9.2 Ownership of the Goods shall not pass to you until we have received in full (cleared funds) all sums due to us in respect of the Goods and all other sums which are or which become due to us from you on any account.
    • 9.3 Until ownership of the Goods has passed to you, you must:
      • 9.3.1 hold the Goods on a fiduciary basis as our bailee;
      • 9.3.2 store the Goods (at no cost to us) in such a way that they remain readily identifiable as our property;
      • 9.3.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods.
    • 9.4 You may not resell the Goods before ownership has passed to you without our prior written consent.
    • 9.5 Your right to possession of the Goods shall terminate immediately if:
      • 9.5.1 you have a bankruptcy order made against you or you make an arrangement or composition with your creditors, or you otherwise take the benefit of any Act for the time being in force for the relief of insolvent debtors, or (being a body corporate) you convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or you have a receiver and/or manager, administrator or administrative receiver appointed of your undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order against you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
      • 9.5.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe/perform any of your obligations under the Contract or any other contract between us and you, or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade.
    • 9.6 We shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from us.
    • 9.7 You grant us, our agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where your right to possession has terminated, to recover them.

    10. Customer Services

    • 10.1 Because of their perishable nature, MARLENKA® products are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your MARLENKA® products please call our customer service helpline on +44 (0) 131 564 0964 from 9am to 5pm, Monday to Friday, quoting your order reference number or email info@marlenka.co.uk
    • 10.2 In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.

    11. Disclaimer

    • 11.1 Whilst we agree to use our reasonable endeavours to ensure that the MARLENKA website and/or the Services are fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the MARLENKA website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the MARLENKA website and/or the Services impossible or impractical.
    • 11.2 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy or completeness of the material on this Website. We may make changes to the material on this Website or to any services or prices described in it, at any time without notice. The material on this Website may be out of date, and we do not make any commitment to update this material.
    • 11.3 The content, information and material on this Website is provided "as is" without any conditions, warranties or other terms of any kind.

    12. Liabilities and Warranties

    • 12.1 We accept liability arising from any fraudulent representation we may make.
    • 12.2 Subject to clause 12.1, our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order placed with us or in connection with the Services in any way shall be limited to the price you have paid for the relevant Goods.
    • 12.3 Subject to clauses 12.1 and 12.2 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts, business or business opportunity, depletion of goodwill, loss of data and any other consequential, incidental, special or punitive damages, costs, expenses or other compensation whatsoever and howsoever caused, even if we have been advised of the possibility of the same, arising directly or indirectly out of or in any way connected with the Contract and/or your use or inability to access the MARLENKA website and/or with the provision of the Services, whether arising in contract, tort (including negligence), under statute or otherwise provide that nothing contained in this condition affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Goods supplied.
    • 12.4 Subject to clauses 12.1 to 12.3 above we shall not be liable for any breach of warranty as to quality, fitness, description or otherwise unless:
      • 12.4.1 you notify us in writing within 6 (six) weeks of any date of delivery of the Goods or of any breach (whichever is the earlier of the two)
      • 12.4.2 you do not make any further use of such Goods after giving such notice.
    • 12.5 Subject to condition 12.4 if any of the Goods do not conform with any warranty by us we shall at our option replace that part of the Goods free of charge or issue to you a credit note equivalent to the price of that part of the Goods failing to comply with the warranty. Any such Goods will belong to us.
    • 12.6 If we comply with condition 12.4 we shall have no further liability for a breach of any of the warranties in respect of such Goods.

    13. Intellectual Property and Content

    • 13.1 The copyright and other intellectual property rights in all content and material on this Website (including without limitation the name "MARLENKA", photographs, logos, trade marks and graphical images) are owned by MARLENKA Enterprises, unless otherwise stated or indicated. All rights which are not expressly granted in these Terms and Conditions are reserved.
    • 13.2 You may print and download extracts from this Website solely for your own personal use on the following basis:
      • 13.2.1 no documents or related graphics on this Website are modified in any way
      • 13.2.2 no graphics on this Website are used separately from the accompanying text
      • 13.2.3 our copyright and trade mark notices and this permission notice appear in all copies.
    • 13.3 Except as stated in Clause 13.2 above, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
    • 13.4 Use of any extracts from this Website except in accordance with the above permissions is prohibited. Without prejudice to the general statements made above, you are not in any event permitted to:
      • 13.4.1 publish, distribute or otherwise reproduce in any format any of the content or copies of the content of this Website
      • 13.4.2 use any content from this Website in connection with any business or commercial enterprise including, without limitation, any media business or enterprise
      • 13.4.3 modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or any documentation accompanying such software or other content available on or through this Website.
    • 13.5 If you breach any of these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

    14. Visitor Material and Conduct

    • 14.1 Other than personally identifiable information which is covered under the Privacy Policy (see below) any material you transmit or post to this Website or supply to us in relation to the Website will be considered non-confidential and non-proprietary. We will have no obligations in relation to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in any such material for any and all commercial or non-commercial purposes, and you confirm that you have all necessary rights and licences to enable us to do so.
    • 14.2 You are prohibited from posting or transmitting to or from this Website any material or doing anything in connection with your use of this Website:
      • 14.2.1 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
      • 14.2.2 that is in any way threatening, defamatory, offensive or obscene, indecent, seditious, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, copyright, privacy or any other rights or which may cause annoyance or inconvenience;
      • 14.2.3 for which you have not obtained all necessary licences and/or approvals;
      • 14.2.4 which is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
      • 14.2.5 which involves misusing the Website (including without limitation by hacking) or which attempts to affect the performance or functionality of any computer facilities of or accessed through the Website;
      • 14.2.6 which involves sending any unsolicited advertising or other promotional material, commonly referred to as “Spam”.
    • 14.3 We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms and Conditions.
    • 14.4 You shall fully indemnify MARLENKA Enterprises and its suppliers, officers, directors, employees, shareholders and agents for any loss or damage suffered as a result of breach of your obligations in this Clause 14.

    15. Links to this Website

    • 15.1 If you would like to create a link to this Website, please contact us first at info@marlenka.co.uk to request permission. Any links to this Website may only be on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
      • 15.1.1 you do not remove, distort or otherwise alter the size or appearance of our trading names and logos;
      • 15.1.2 you do not create a frame or any other browser or border environment around this Website;
      • 15.1.3 you do not in any way imply that we are endorsing any products or services other than our own;
      • 15.1.4 you do not misrepresent your relationship with us, nor present any other false information about us
      • 15.1.5 you do not otherwise use any trade marks and trading names displayed on this Website without our express prior written permission;
      • 15.1.6 you do not link from a website that is not owned by you;
      • 15.1.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
    • 15.2 We expressly reserve the right to revoke any right which we grant to link to the Website at any time for breach of any of these Terms and Conditions, and to take any action that we deem appropriate.
    • 15.3 You shall fully indemnify MARLENKA Enterprises, its suppliers, our officers, directors, employees, shareholders and agents for any loss or damage suffered as a result of breach of your obligations in this condition 15.

    16. General

    • 16.1 We have taken every care in the preparation of the content of this website, in particular prices and product description. However, owing to variations in computer monitors, and the reproduction process, packaging may vary from that shown, as may the colours of our products.
    • 16.2 Any typographical, clerical or other error or omission in the Website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.
    • 16.3 We will make every effort to deliver your order as requested. However we will not be held liable if we fail due to circumstances beyond our control. Any order that you place will only be processed if full payment details are given and accepted. If for any reason we are unable to supply Goods as advertised we will notify you, except that we reserve the right to substitute goods or packaging of equal or greater value in the event of such supply difficulties.
    • 16.4 We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.
    • 16.5 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the MARLENKA website and/or the Services from time to time. We will post any changes on the MARLENKA website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the MARLENKA website or the Services. Changes will be effective immediately after the posting of such change.
    • 16.6 We reserve the right to suspend, restrict or terminate access to the MARLENKA website and/or the Services for any reason at any time.
    • 16.7 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the MARLENKA website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
    • 16.8 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
    • 16.9 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
    • 16.10 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
    • 16.11 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish Courts.

    17. Privacy Policy

    • 17.1. What information will we use? We will collect and use information about you and any additional clients within your account. This information includes your registration details, information about the use of your MARLENKA UK account, shopping purchases and other information that you give us or that we collect, including about your use of internet connected devices.
    • 17.2. How will your information be used? We may use your information to provide other related services and ensure that the applicable terms and conditions are observed; analyse how you use our marketing channels such as our website and our app; assess the effectiveness of our marketing activities; identify the devices you use to access the internet and when interacting with our website, and link such devices to you; understand your behaviour based on the information available to us and to send or show you information, offers, surveys and online advertisements for the products or services which we believe are most likely to interest you. We decide what offers and adverts to show or send you using an automated decision making process which takes into account: the information you have provided to us, including, amongst other things, purchases you have made, information that we have collected about your online activities and internet connected devices through the use of cookies and similar technologies, and information obtained from third party sources, as identified in “What information will we use”. We are able to show or send you offers and adverts when you are browsing the internet using cookies that are stored by your internet browser or within Apps on your device using device identifiers. You can find out more in our Cookie Policy or, in respect of device identifiers, via your device, mobile operator and App terms and conditions. If you do not want to receive advertisements that we believe are more relevant to you, please see the 'Your choices and rights' section of this policy and the Cookie Policy.
    • 17.3. When we can use your information We collect and use your information in the following situations: where our use of your information is necessary for us to perform the contract or contracts that we have with you. These contracts include the terms and conditions of our website and any other agreements which we enter into with you from time to time; where our use of your information is for the purposes of our legitimate interests or the legitimate interests of companies participating in the Programme and we have made sure that your information, and your rights in relation to that information, are protected. For example, we may rely on this legal basis if we use your information to understand and improve our products or services, to help find out what information, products and services are most likely to interest you, to send or show you information, offers, and online advertisements for these products or services, or to ensure that the MARLENKA UK products and its related services are delivered and used in accordance with the law and the terms and conditions that apply to them; where we believe it is necessary to use your information to comply with a legal obligation to which we are subject; and where we have your consent. We will rely on your consent to: collect technical information such as data from cookies and similar technologies as we describe in our Cookie Policy; collect device identifiers from your devices, provided you have given consent to the App provider, your mobile phone provider, or via the device settings; use information about your location that we get from these technologies and the app to show you advertisements and offers which we think you may be interested in; and use your information for marketing to you by email, text message and other methods of electronic communication from time to time in accordance with your data choices. Where we rely on consent to use your information, you have the right to withdraw that consent at any time. Please see the 'Your choices and rights' section of this policy for more details.
    • 17.4. The period for which we will keep your information We will keep your information for as long as is necessary for us to fulfil the purposes that we describe in this policy. As a general rule, however, we will keep: the information you provide when you register with the MARLENKA UK, together with any updates you make to that information, for the duration of your membership with the MARLENA UK; the information that we collect about you, in some cases less time, based on the reason for holding such information and whether such information remains current. Your information will be kept and securely stored anonymously for a further period of 12 months after you are deemed to be inactive, following which we will ensure that your personal data is no longer retained.
    • 17.5. Who will we share your information with? We may share your information within any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your information uses it in a manner that is consistent with this policy. We promise we'll never share your details with anyone else.
    • 17.6. Your choices and rights You have a number of rights in relation to your information, and can make a number of choices about how we collect and use it. For example, you can decide not to receive marketing material from us, tell us how you want to receive marketing communications from us, and object to some of the ways in which we use your information. Note that some of the choices or changes you make may impact our ability to maintain your account and your account may need to be closed. We will notify you if such action is necessary. You can log into the 'My Account' section of our website to: access and update the contact and personal details we hold about you; opt-out of receiving marketing communications to your device and/or by telephone including calls to your mobile or other number, SMS, and email from us; opt-out of receiving postal marketing communications from us. You can contact us using the details below to: request access to your information if you cannot locate it in the 'My Account' section of our website; ask that we update, complete or correct your information if you are unable to do so in the 'My Account' section of our website; ask that we erase or restrict our use of your information; request that we provide your information to you in a commonly used electronic format and to have that information transmitted directly to another organisation (this is known as the right to 'data portability'); and/or object to our, using your information in certain circumstances. If you are concerned about how your information is used, please contact us at FAO Data Protection Officer, email info@marlenka.co.uk or call direct line +44(0)131 564 0694. Alternatively you have a right to complain to the Information Commissioner's Office.
    • 17.7. Who we are We are MARLENKA Enterprises, the UK subsidiary of our parent company MARLENKA International, registered under VAT Reg. number GB137877566. Our UK registered offices are in both Edinburgh and London. We are the Data Controller. Get in touch by contacting the Data Protection Officer in writing at the above email address, or you can contact the MARLENKA UK contact centre on 0131 564 0694 to raise any questions or concerns.
    We protect your information, our business depends on it.

      These terms and conditions do not, in any way, affect your statutory rights as a consumer.

      Terms & Conditions

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